F.A.Q.

Where are you based?

We are based in beautiful Menifee, CA.

How does shipping work?

The Artuary partners with global merchants and artisans in order to provide you the best prices and most interesting products.

This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. Because we ship directly from our partners in these countries, your item may take 3 to 4 weeks to arrive. Please don't panic if it doesn't show up immediately, it's on its way.

We offer international shipping options too - no matter where you are, you can buy from us.

All orders are backed by our no questions-asked 100% Satisfaction Guarantee -- if you don't love your items, you can return them for free and for a full refund.

What if I need to return something?

No worries! Contact us right away and we'll help guide you through the process; we'll send you a prepaid mailer to send the item back. We stand by our products -- that's why we offer returns for 30 days after you receive your purchase.

How do we contact you with press inquiries?

Send us an email via contact us and we'll get back to you as soon as we can.